General Questions

What does a social media management agency do?
We handle everything related to your social media—content creation, posting, engagement, ads, strategy, and analytics. Basically, we make sure your brand stays active, relevant, and growing online while you focus on running your business.

Which social media platforms do you manage?
We primarily focus on Instagram, Facebook and Google - because we’re not necessarily looking to go ‘viral’… we’re aiming to convert our local followers into returning customers.

Can you help grow my brand’s social media following?
Absolutely! We use organic growth strategies like engaging content, hashtags, and community interaction, along with paid advertising when needed, to get your brand in front of the right people.

What industries do you specialise in?
Our primary focus is on Hospitality - we believe that our experience within and passion for the industry will help you grow.

Service & Strategy

What’s included in your social media management services?
Our services usually include content creation (graphics, photos, stop motion reels, captions), posting, engagement (responding to comments and messages), analytics, and strategy planning. We can also run ad campaigns if needed.

Do you create original content, or do I need to provide it?
We can do both! We create original photos, stop motion videos, and captions, but if you have brand-specific images or videos, we’re happy to incorporate them into the strategy.

How do you develop a content strategy for my business?
We start by learning about your brand, audience, and goals. Then, we create a tailored content plan that includes themes, post types, and engagement strategies to maximize your reach and results.

Can you run social media ads for my business?
Yes! We create, manage, and optimize social media ad campaigns to get you the best return on investment (ROI). Whether it’s lead generation, sales, or brand awareness, we’ve got you covered.

Pricing & Contracts

How much do your services cost?
It depends on what you need! We offer different packages based on content creation, platform management, and ad spend. Contact us for a custom quote.

Do you offer custom packages?
Yes! We know every business is different, so we tailor our services to fit your needs and budget.

Is there a minimum contract length?
Typically, we recommend at least a 3-month commitment because social media growth takes time. However, we do offer flexible plans based on your goals.

What happens if I want to cancel my service?
No hard feelings! We just ask for a 30-day notice so we can wrap things up smoothly.

Results & Performance

How long does it take to see results?
Social media growth isn’t instant, but with consistent posting and engagement, you’ll start seeing improvements in 3-6 months. Paid ads can deliver faster results.

How do you measure success on social media?
We track metrics like engagement (likes, comments, shares), follower growth, reach, website clicks, and conversions. We also focus on quality engagement—not just numbers.

Will I have access to analytics and reports?
Yes! We provide regular performance reports with insights on what’s working and where we can improve.

19. Can you guarantee a certain number of followers or engagement?
We don’t believe in fake numbers or bots! While we can’t guarantee a specific number, we focus on organic, real growth that actually benefits your brand.

What happens if a campaign doesn’t perform well?
We analyse what went wrong, adjust the strategy, and test new approaches. Social media is all about learning and adapting!

Client Collaboration & Workflow

How involved do I need to be in the process?
That’s up to you! Some clients like to be hands-on, while others let us handle everything. We’ll check in regularly to make sure we’re aligned with your vision.

Will I have final approval over the content before it’s posted?
If you want to approve content beforehand, we can set up a workflow for that. Otherwise, we handle it all for you.

How often do we meet to discuss progress?
We typically schedule monthly check-ins, but we’re available anytime via email or chat.

How do you handle customer inquiries on my social media pages?
We can respond to messages and comments based on your brand’s tone and FAQs, or we can flag important messages for you to handle.

Technical

Do you need access to my social media accounts?
Yes, but we use secure methods like Business Manager or third-party tools.

How do you ensure brand consistency across platforms?
We follow your brand’s voice, colour scheme, and guidelines to make sure everything looks cohesive across all platforms.